Need Banking Assistance? Here's How to Reach iFAST Global Bank 

Whether you have a question about your account, need help with a transaction or want guidance while travelling, getting banking support should be straightforward. At iFAST Global Bank, you can connect with our customer service team through Chat Now and Call Now. Both options are available online, making it easier to reach us even when you're outside the UK. 

Chat Now: Quick help at your fingertips 

Have a question you need help with? Chat Now is a convenient way to contact our customer service team through the iFAST Global Bank website or mobile app. 

Use live chat for general account enquiries, help navigating our digital banking services or guidance on where to find the information you need. Simply visit our website or open the mobile app, locate the chat option and start a conversation with our team. 

It's a practical choice when you prefer messaging or want to explain your query in writing. Our team can help point you in the right direction and guide you through the next steps. 

Call Now: Speak to our team online 

Sometimes, talking things through is easier. Select Call Now to connect with our customer service team using our complimentary online call feature. 

This option is useful when you have a more detailed question, need to discuss an issue or would prefer a conversation rather than typing. Because the call connects over the internet, you can contact us without relying on a traditional international phone call. 

Need help? We’re within reach 

Travelling, working overseas or living outside the UK doesn't mean you have to put your banking questions on hold. With an internet connection, you can access our online chat and call services through our website or mobile app, helping you avoid the need to dial an international telephone number. 

Our published personal banking support hours are: 

• Weekdays: 01:00–23:00 GMT (02:00–00:00 BST). 
• Weekends: 08:00–12:00 GMT (09:00–13:00 BST). 

Please check the Contact Us page for the latest opening hours before getting in touch and remember to account for your local time zone. 

For personal banking enquiries, you can also email clienthelp@ifastgb.com if you prefer to contact us in writing. 

Your banking support, your way 

Whether you choose Chat Now for a quick question or Call Now for a conversation, iFAST Global Bank makes it easier to find the support you need. Save our Contact Us page for your next query, wherever life takes you. 

Need assistance? Visit ifastgb.com/contact-us and choose the contact option that works best for you. 

Security reminder: Always access our services through the official iFAST Global Bank website or mobile app. Never share your password or one-time passcode with anyone claiming to be a customer service representative.