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Understanding fraud and scams
iFAST Global bank will never ask you to:
- Share your account details like email address or login name and password
- Move money to another account.
What is fraud?
Fraud happens when someone steals your bank or personal information and uses it to make a payment from your account without your knowledge. It's a payment on your account that you didn't authorise.
What is a scam?
A scam is when you're fooled into making a payment for fake reasons – like responding to a fake email, text, or call. Scammers pretend to be people or groups you trust, push you to make a payment, and then take your money.
What to do if you suspect you’ve encountered a scammer?
If you think your account has been compromised, please notify us immediately and ask us to freeze your account. You can contact us through our Live Chat or email us at customerfraudsupport@ifastgb.com.
If you suspect you're being scammed, don't hesitate to seek advice.
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