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How to report an APP scam to us?
An APP scam is when you are deceived into making payments to someone else or for a different reason than you intended.
If you suspect you are a victim of an APP scam, please follow instructions below on how to file a report.
Steps to Report APP Fraud
1.
Before Reporting
Payment Type
Make sure the transaction was an authorised push payment (APP). This occurs when you’re tricked into sending money to someone else, or for a purpose you didn’t intend. Typically, this involves transfers made through our online banking or mobile app.
Supporting Information
Gather all relevant supporting documents, such as transaction receipts, bank statements, and any communication with the fraudster. This documentation is crucial for our investigation.
2.
Submitting Your Report
a. Log into your account.
b. Go to the ‘Help’ section.
c. Then, go to 'Report Fraud'.
d. Follow the instructions provided to complete the necessary details.
Note: provide as much information as possible on the description of the fraudulent activity, including dates, transaction amounts, details of any communications with the suspected fraudster, and any other relevant details that can assist the investigation.
3.
Investigation Process
Once we receive your report, our team will carefully investigate. We may need to contact you for more information. Your quick response to any questions we have would be greatly appreciated.
We aim to give you an update on our investigation within 5 business days.
What to do if you suspect you’ve encountered a scammer?
If you think your account has been compromised, please notify us immediately and ask us to freeze your account. You can contact us through our Live Chat or email us at customerfraudsupport@ifastgb.com.
If you suspect you're being scammed, don't hesitate to seek advice.
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